All orders are placed through direct communication via email or telephone. Once order details, pricing, and shipping terms are confirmed, a proforma invoice is issued. Products are dispatched only after full payment is received.
Return Conditions
Returns are only accepted when a supplied component is proven defective under our 18-Month Warranty following inspection and approval by our technical team.
Order Confirmation and Cancellation
Before production begins, all details — logo placement, packaging specifications, quantities, and customisation requirements — must be reviewed and approved by the customer in writing. Once production has started, the order cannot be cancelled under any circumstances. The full invoice amount remains due and payable.
Non-Refundable Situations
Refunds will not be accepted for: incorrect installation by the buyer; physical damage or alteration; misapplication; normal wear and tear; OEM/Private Label products where the issue is unrelated to physical quality; or change of mind after payment or production has commenced.
The buyer is responsible for all return shipping costs. Our liability is strictly limited to repairing or replacing the approved defective component.